F&B Supervisor (Castillo Hotel Son Vida)

On-site • Palma de Mallorca, Balearic Islands, Spain

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This person is responsible for executing, with qualification, initiative, and responsibility, the functions of control and supervision within the restaurant under their charge.


  • Coordinate and supervise the restaurant service
  • Understand and share the sales objectives of the F&B department.
  • Control the beverage stock and place orders to the storeroom if required
  • Inform about the preparation of the room for special events, ensuring customer expectations are met.
  • Organize, prepare, and assist in a proper mise en place of the restaurant
  • Assist in welcoming or saying goodbye to customers in the restaurant and advise them on menus and beverages.
  • Supervise the execution of tasks in view of the customer.
  • Address customer complaints and follow up on them.
  • Maintain continuous and smooth communication with the kitchen team.
  • Understand and implement an adequate occupational health and safety policy.


  • Greet and acknowledge the customer with a smile, eye contact, and use of the customer’s name whenever possible.
  • Correctly handle work equipment and resolve internal conflicts.
  • Ensure the confidentiality of customers’ personal data.
  • Demonstrate knowledge of the importance of non-verbal language in communication and interaction with customers and colleagues.
  • Decision-making ability
  • Essential: Fluent in Spanish, English, and German.
  • Studies in Restaurant and Gastronomy (FP or similar), specific module in Hospitality Service in Hotels and Restaurants.
  • Minimum of 2 years of experience as a sector head in a 4 or 5-star hotel with à la carte and buffet service or 3 years of experience in the position in a gourmet restaurant.
  • Knowledge of the MICROS operating system will be valued.


  • Career plans and continuous training
  • Explore rate in Marriott International Hotels
  • Physiotherapy service
  • Assistance platform
  • Employee referral program
  • Discounts in our restaurants
  • Free golf classes

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    Son Vida Golf, S.L.U. C/ Miquel Lladó, s/n Club House Son Muntaner Golf 07013- Palma. Contact: optout.golfmallorca@arabellagolf.com


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