DESCRIPTION
Collaborate with the Director of Food & Beverage in the development and implementation of departmental strategies. Ensure the execution of brand service strategy and the adoption of initiatives aligned with it.
MAIN FUNCTIONS
- Supervise daily operations of the Food & Beverage shift, ensuring compliance with all departmental policies, standards, and procedures.
- Lead the team with a hands-on, operational approach.
- Coordinate cleaning programs in all Food & Beverage areas (e.g., general cleaning), identify trends, and recommend improvements.
- Manage departmental operations to maximize occupancy and revenue. Ensure that all team members and supervisors understand and apply the brand-specific philosophy.
- Assist the Director of Food & Beverage and management in hiring, training, scheduling, evaluating, mentoring, and developing staff.
- Use budgets to understand financial goals, plan departmental actions and events, oversee purchasing, and control costs.
- Analyze information and evaluate results to choose the best solutions and solve problems.
- Act as a representative of the Director of Food & Beverage in their absence, if needed.
- Report guest feedback or complaints to the Director of Food & Beverage and implement appropriate responses.
SPECIFIC JOB KNOWLEDGE, ABILITIES, AND SKILLS
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Fluent in Spanish and English (spoken, written, and reading comprehension)
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Excellent verbal and written communication skills
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Proven ability to supervise subordinate staff, assess service standards, and take disciplinary action when necessary
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Strong problem-solving and decision-making skills
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In-depth knowledge of hotel Food & Beverage operations
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Sales-oriented mindset to drive additional revenue from local events and banquets
WE OFFER
- Opportunities for professional growth and continuous training.
- Meals in the staff canteens.
- Discounts in our restaurants.
- Parties and celebrations.
